Effective Date: November 18, 2025

Welcome to Honest Company! These Terms of Service are crucial as they define your rights and responsibilities when using our website, services, and related applications. It’s important to review these terms carefully. While it might be tempting to skip them, we believe that transparency is key, and understanding these terms will ensure that you know what to expect when using our services.

By accessing or using our website, mobile apps, and related products (referred to as “Honest Services”), provided by Honest Company, Inc. and its subsidiaries, you are agreeing to these Terms of Service. This agreement also applies to any products or services offered by associated websites, BabyBump, Pink Pad, Kidfolio, and Baby Names. The Honest Services and Alt12 Services collectively constitute the “Site.” The terms “We,” “Us,” and “Our” refer to Honest Company and its affiliated entities.

These Terms of Service represent a legal contract between you (the customer) and us. By using the Site, you acknowledge that you understand and agree to these terms and the rules we may periodically update. This includes our Privacy Policy and any other operational guidelines we may introduce. Please keep in mind that by continuing to use the Site, you are accepting these terms.

Important Information:

This agreement includes a Mandatory Arbitration Clause (see Section 1) that requires any disputes to be resolved through arbitration rather than through court proceedings. Additionally, it prevents you from taking part in class actions or jury trials. Unless you opt out of arbitration following the procedures described in Section 1.11, you will be bound by this clause. By using the Site, you confirm that you understand and agree to this provision.

1. Arbitration Process

This section outlines the steps for resolving any disputes through arbitration.

At Honest Company, we prioritize customer satisfaction. We encourage you to reach out to us with any concerns, as many issues can be resolved promptly if we are given the chance.

Before pursuing arbitration, both you and we agree to attempt to resolve any disputes through informal means. If a resolution cannot be reached within 30 days after you notify us about the issue, you or we may initiate arbitration as outlined in this agreement.

The process begins with you providing a written notice detailing the nature of the dispute. You can send this notice by email (hounests@outlook.com) or mail (12130 Millennium Drive, Suite 500, Los Angeles, CA 90094, Attn: General Counsel). We will respond using the contact information we have for you. After this, both parties will attempt to resolve the matter in good faith before seeking formal arbitration.

1.1 Binding Arbitration Agreement for U.S. Customers

By agreeing to these Terms, you consent to resolve any claims or disputes related to the Site via individual arbitration, rather than through court. This includes disputes related to your use of the Site, purchases, membership, or any other aspect of your interaction with the Site. Class actions, collective actions, and representative actions are not permitted under this arbitration agreement. Any disputes must be filed with the American Arbitration Association (AAA) in the county of your billing address or a mutually agreed location.

The arbitrator has the authority to handle any matters concerning the interpretation, validity, and enforceability of this agreement. This includes challenges related to whether the Terms are unconscionable or whether arbitration can proceed. Please be aware that arbitration will not involve a jury trial, and you will not be able to participate in class action proceedings.

1.2 Arbitration Rules and Applicable Law

Arbitration will follow the AAA Consumer Arbitration Rules, and the Federal Arbitration Act (FAA) governs the interpretation and enforcement of this agreement. If the FAA or the AAA rules do not apply to any part of the dispute, California state law will govern the matter.

1.3 Arbitration Procedures

To initiate arbitration, you need to submit a Demand for Arbitration, which includes details about the dispute and the relief you are requesting. This form is available on the AAA website. Once submitted, you will send a copy to us at the address provided above, and a copy to the AAA, along with the applicable filing fees. If the claim is $10,000 or less, arbitration may proceed based on written submissions or a phone/video hearing. If the claim exceeds $10,000, the AAA will determine whether an in-person hearing is necessary.

1.4 Mass Arbitration

In case a mass arbitration is permitted, arbitration demands will be processed in batches to ensure efficient resolution. Each batch will be subject to a single initial filing fee. The arbitrator will issue one award per batch, and mass arbitration will not be allowed. If any part of this section is found unenforceable, the arbitration agreement will be nullified, and the dispute will proceed in court.

1.5 Arbitrator’s Decision

The arbitrator will make a decision within 14 days from the conclusion of hearings or receipt of final evidence. The decision will include a written explanation of the facts and legal reasoning behind the award. This decision is final and binding on both parties, and the judgment can be entered into any court with proper jurisdiction.