Where should I share feedback or ideas about products?

We love hearing from our customers, as your feedback helps us to continuously improve. If you have any product ideas or thoughts you’d like to share, please get in touch with our Customer Experience team. We value your input and look forward to hearing how we can better serve you!

Can I access my previous orders from Honest.com?

Unfortunately, order history is no longer available through Honest.com. However, if you need information on a past order, our Customer Experience team is here to assist you, provided the order details are still available within our system’s timeframe.

Can I return Honest products?

If you made your purchase through a retailer, you’ll need to return the item to them, as their return policy will apply. But don’t worry, if you need guidance or have any questions, we’re happy to help!

Can I use credits, gift cards, or promo codes?

As of December 28, 2025, credits and gift cards for Honest.com are no longer valid. To continue enjoying savings, we recommend subscribing to Honest emails for the latest promotions. You can also check with our retail partners for the current offers they may have.

Will subscriptions return in the future?

Currently, Honest.com doesn’t offer a subscription service. However, some of our retail partners do provide recurring delivery options. Feel free to contact our Customer Experience team if you have any questions or need assistance with subscriptions.

Where can I purchase Honest products after changes to Honest.com?

We understand that convenience is key when buying your favorite Honest products. Starting December 12th, we will introduce a store locator on Honest.com, which will help you find our products at trusted retailers near you. You’ll continue to find us in-store and online at many of your favorite retail partners.

Will Honest offer promotions through other sites?

Yes, you’ll still be able to find promotions and discounts on Honest products through select retailers and coupon platforms. To stay updated on the latest offers, we encourage you to sign up for our marketing emails. And if you’re ever unsure about a promotion, our Customer Experience team is happy to confirm the details for you.

Clean Conscious™ Diapers:

What’s new with the Clean Conscious Diapers?

Our updated Clean Conscious Diapers provide enhanced leak protection* and are designed for a cloudlike feel, ensuring your baby stays comfortable all day. They feature five points of leak protection and are tailored for every stage of your baby’s growth. For newborns, we’ve added an umbilical cutout to size 1 to protect the healing area. Additionally, we’ve improved the stretchable sides in sizes 3–7 for a better, snug fit. We’ve also added a plant-based inner liner for a gentle feel on your baby’s skin. *compared to our previous version

Do your diapers work for delicate skin?

Yes, we design our diapers with your baby’s sensitive skin in mind. Our Clean Conscious Diapers are dermatologist tested, hypoallergenic, and fragrance-free, ensuring your baby stays comfortable without irritation. We also have a wetness indicator, which has been audited by a toxicologist to give you peace of mind.

How often should I change my baby’s diaper?

It’s recommended to change your baby’s diaper frequently to avoid diaper rash and ensure comfort. Typically, a newborn may need a change every two to three hours. Be sure to check the diaper frequently, especially after feedings, naps, and playtime.

How do I prevent diaper rash?

Frequent diaper changes are key to preventing diaper rash. You can also apply diaper rash cream to protect your baby’s skin. If a rash does occur, it’s important to let the skin breathe by giving your baby some diaper-free time.

What does the OEKO-TEX STANDARD 100 Certification mean?

This certification ensures that our diapers are free from over 350 toxic chemicals. It’s a third-party safety standard that tests diapers for harmful substances such as heavy metals, pesticides, colorants, and other chemicals. Our Clean Conscious Diapers have passed these rigorous tests, giving you confidence in the safety of the product.

Will the new sizing of Clean Conscious Diapers affect the fit?

We’ve made adjustments to the design of our Clean Conscious Diapers, but you should still continue buying your baby’s usual size. As they grow, remember to size up. We’ve included a detailed size chart on our website to ensure the best fit for your baby.

Overnight Diapers:

How do I choose the right size for Overnight Diapers?

Our Overnight Diapers come with a size and quantity chart to help you choose the perfect fit for your baby. Check the chart on our website to find the most suitable size for your little one’s needs.

Are Honest Overnight Diapers plant-based?

Yes, our Clean Conscious Overnight Diapers™ are made using fluff-pulp sourced from FSC-certified forests and other controlled materials, making them eco-friendly while still providing excellent performance.

Do Overnight Diapers work for delicate skin?

Just like our regular diapers, the Honest Overnight Diapers are designed with your baby’s sensitive skin in mind, ensuring comfort and preventing irritation throughout the night.

Wipes:

Can I use Honest baby wipes on other parts of my body?

Yes! Our baby wipes are safe for cleaning your baby from head to toe. Just make sure to avoid the eye area.

Are the wipes safe for sensitive skin?

Our wipes are made with the utmost care, free from harmful fragrances and scents. They’re perfect for your baby’s delicate skin. However, if irritation occurs, we recommend discontinuing use.

Can I use the wipes on a newborn?

Yes, Honest baby wipes are suitable for newborns. They’re gentle, hypoallergenic, and fragrance-free, making them safe for use during your little one’s early months. Always consult with a healthcare provider if skin irritation occurs.